Shipping Information

Free Shipping on Orders Over $99*

Standard shipping rates apply to all orders under $99.

Qualifying orders over $99 are eligible for free shipping.

*Exclusions: Orders sent to Hawaii and Alaska are not eligible for free shipping.

Standard shipping rates will apply to all items when selecting any express or expedited shipping options.

Free Shipping options are not available for customers outside of the contiguous U.S.

Standard orders placed by 11:59 AM eastern time are now being processed and shipped the same business day. Any orders placed after this deadline will be processed and shipped the next business day.

When your order ships from Oak Chips Inc., you will receive an email confirmation with the tracking information. Packages are delivered by UPS Monday-Friday generally between 8 AM and 6 PM.

For further shipping inquiries, contact our customer service team via email at we******@*********nc.com.

Standard Shipping Options

UPS Ground delivery time within the contiguous U.S. is 1-5 business days from the time the order is shipped. Find UPS Shipping Costs and Rates.

UPS Ground delivery time to Alaska and Hawaii is 6-10 business days from the time the order is shipped, depending on the zone. Find UPS Ground Shipping details to Alaska and Hawaii.

Shipping Exceptions

PO Boxes

UPS Cannot ship to P.O. Boxes. Please do not use a P.O. Box in your shipping address—this may delay your order. If a P.O. Box is used as a shipping address we will contact you to determine alternative shipping methods.

Outside the Contiguous US

Currently, we are unable to process international orders on our website. If you are an international customer, please email in**@*********nc.com or call 740-947-4159 to place your order.

Large Freight – LTL (Less than Truckload)

Large Volume orders (over 150 pounds) may be shipped as a pallet load via a LTL (less than truckload) freight carrier. This solution provides you with tracking and confidence that your large order will arrive intact and ready to use.